The Lethbridge North County Potable Water Co-op shall endeavor to supply potable water to all residents of the Lethbridge North County, who wish to be supplied, at the most reasonable cost as can be achieved, for the good of all.
Due to a potential & likely postal strike with Canada Post, the LNCPWC needs to prepare an efficient way to send invoices/statements & receive payments, that are typically submitted through Canada Post.
If you are currently receiving your invoices/statements through Canada Post, we would love to email them to you instead. If the email option works for you, please let us know which email address we should send them to, in order to get them to you in a timely manner. Thank you!
For making payments, many of our members are already set up using our automatic payment option. This is where the Co-op automatically takes your payments from your acct on a set date each month. If this is an option that might work for you, please contact us with your bank details (a VOID cheque works) & we will set you up with pre-authorized payments.
The LNCPWC will also accept e-transfer payments…you can email your payment to us from your bank. We ask that you set up the security password to be the word “water”, or something that is obvious for us, so that we can easily receive the funds you are sending.
If necessary, dropping your cheque payment off to one of our home office addresses is also acceptable. Please hand deliver your payments to…
1417 - 25 Avenue North, Lethbridge, T1H 4N8, or
106 Canyoncrest Court West, Lethbridge, T1K 7Y4.
If you have any questions, please contact us…
Bookkeeper, Marcella Klein at 403-329-8191, or myself
Rae Lynne Friesen – LNCPWC Administrator
Office (403) 381-4789
Fax (403) 381-4780
Cell (403) 382-8460
Thank you Arnie Bergen-Henengouwen, for your many years of service as an executive Board member for the LNCPWC. It is great you are still a Director & thank you to the other Directors for continuing to serve.
Thank you Andy, for stepping into the big role of President. Thanks Rob, Dirk & Murray, for continuing on!!
PRESSURE & CHLORINE MONITORING
Customers in the LNCPWC should be aware that the LNCPWC has installed pressure and chlorine sensing monitors in the co-op distribution system. The monitors are telling us many interesting things with respect to the daily use and flow of water.
Chlorine readings indicate that there is an appropriate amount of chlorine in the water to protect against any of the bad things we do not want to see in the water supply. That’s good news and allows us to speak confidently that we are supplying high quality water.
The pressure component of the monitors, show some interesting results that are present by design. One good example is in the Monarch Phases along the west side of #3 Highway. This area experiences a reduction of pressure from 60psi down to about 40psi daily. This has to do with the supply line that includes service to the hamlet of Monarch.
The other interesting component is the ability to see the flushing processes in place when the County personnel collect chlorine and bacteriological samples daily for reporting to Alberta Environment under our contract with Lethbridge County. The pressure drop and duration are very evident, and I am able to compare their report to the data from the monitors in those areas, and see the one to one correlation of date and time. This brings me to yet another component of system pressure monitoring, which is tampering, and the bypassing of our emitter systems...
TAMPERING WITH THE
POTABLE WATER SYSTEM
IS STRICTLY PROHIBITED!
We can see what is happening day or night, 24/7. We know when water theft is occurring.
Most recently, this has been occurring in an area east of the town of Picture Butte.
All members have signed agreements with the Co-op and are fully aware that tampering with the emitter is forbidden. An advance call, text or email must be placed to 403-380-6918 or firstname.lastname@example.org. Permission is required before you touch the emitter - no exceptions. Tampering causes very serious impacts to the distribution system. It can result in extreme loss of pressures to any end of line members and should a pressure reading fall to the point of zero pressure, the situation must be reported to Alberta Environment who may issue a boil water directive.
Members caught will be charged a $500 Tampering Fee, plus operations costs, and additional water charges as determined by the LNCPWC Board. A second offence will result in permanently disconnecting your membership and source of water.
Why would anyone tamper, when service calls are FREE if our equipment is at fault?
Below are two graphic examples from our monitors:
NORMAL FLOW & FLUSH
TWO MEMBERS BYPASSING EMITTER
Martin Nordstrom - Operations Manager
I believe this is a good news report. The primary construction plan of Lethbridge North County Potable Water Co-op is inching closer to substantial completion. This past January service to phase 2 of Monarch was completed and dare I say 2016 could be the year when we achieve service to all members who originally signed up when the Co-op came into existence in 2009. It looks like we will be able to proceed with construction of the final phase of Monarch this fall. Construction costs continue to come in below anticipated levels due in large part to the great work that our operator (Marty) and the main contractor (Syn-Core Directional) have done. The fact that we are not using Govt. money allows us to be more flexible; aiding in keeping costs in check.
As you will see later in the Audit and Budget reports, we continue to operate on solid financial ground. Your curb stop fees will continue at 2015 levels even though we are incurring an increase in the cost of water from the water commission.
Once again a big thanks to the people who do the day to day tasks of the Co-op: Rae Lynne, Marty and Marcella. We are truly fortunate to have a team of individuals who are dedicated to the success of our organization.
Also your volunteer board does a great job of dealing with issues in a transparent and consistent manner. Thanks gentlemen!
LARRY FINALLY GET'S WATER - Feb 2015
Larry & Sandi Peterson have been hauling their drinking water for over 35 years. With no other water supply (ie: a well or irrigation), that was the only way to acquire the water where they lived. Larry worked hard to get potable water delivery to his home (over 12 years, firstly as President of the LNCPWC, and later as Director on the board)...After the Co-op successfully serviced many other members in the North County of Lethbridge, Larry Peterson, it is FINALLY your turn to enjoy the benefits & blessings of city water delivery to your home (without having to haul it to get it). Congratulations!!!
After the flood waters go down, you need to disinfect the well and test the water to make sure it is safe to use. If you think (or have been told) your water is not safe, use bottled, boiled, or distilled water to:
If you think (or have been told) your water supply is contaminated with chemicals, the ways to disinfect it listed below might not make your water safe to drink. You need to get water from a safe source (e.g., bottled water).
Until your well is disinfected and tested, you need to treat your water with boiling, chlorination, or iodine crystals until it is safe to drink.
You need to prepare the water ahead of time and cool it before you can use it.
You can chlorinate your water using water purification tablets or bleach.
You can buy water purification tablets from most outdoor supply or camping stores. Follow the directions on the package.
If your water is clear:
To disinfect water with iodine, you will need these supplies:
If you have any questions about your water, call Environmental Public Health.
2013 has come and gone and what a year it has been. The year at the co-op has been just as tumultuous as the rest of the world around us.
In April of 2013 we lost a long time Board member and tireless supporter of the Co-op, John Haarman. What a loss this has been for us as I’m sure it has been for his family as well. John’s knowledge of the intricacies of our water system is missed often. In honour of John and Nell’s exemplary contribution to the success of our co-op we are planning a memorial which will be located at the Diamond City park.
In June our operations and maintenance manager Brett Schafer moved on after two years of exceptional service to the co-op. We thank Brett and wish him well in the future. In September, after an extended search for a qualified Operations and Maintenance technician we hired Martin Nordstrom. Many of you have already met Marty and we believe he is a great addition to our diligent and efficient North County Water Co-op staff. During the absence of the Operations person we contracted the services of Ken Vandenbroek (Mini-Ex). Thanks to Ken for helping us during this transition period.
We have now had a full year of regular operation and have a good idea of what the operating budget will look like going forward. In July we implemented rate increases for our members. There was some push back from membership but by and large members seem to be satisfied with the value they get from the service we provide. Good news is that we have met with County officials who set the price we are charged for our water; and it looks like there will be no increase in what we are charged this year so… no change for costs to our members.
Looking forward, we are anticipating The City of Lethbridge will give us the go-ahead to use the water for the Monarch phase; in the near future. Drawings are nearly complete and pending a few late easement signings we anticipate construction on phase one to begin early to mid-summer which will enable some of our more senior members to have access to water by fall. There is still a good possibility of some government funding to help ensure the project will be financially sound.
The recent water quality scare with our water supplier; the City of Lethbridge, did affect us as well. AHS did issue a boil water order for our Co-op as a precautionary measure due to possible contamination of our distribution lines during the depressurization of our system. Thanks to all our co-op members for their patience and understanding as we went through this event. Thankfully it does not appear that there was ever any contamination as all tests came back clear. On the positive side for us it was a test, giving us an opportunity to improve our response should there ever be a more serious breach of our system. A huge Thank you must go out to Rae Lynne, Marty & some of the Board members who once again responded above and beyond during this event. Thank you must also go out to the County employees who helped us deal with this as well.
I would like to recognize the support we get from Lethbridge County for the operation of our organization. We had a great working relationship with former County Manager Dennis Shigematsu and by all indications it appears this will continue with new Manager, Rick Robinson, along with his administration and County Council.
I would also like to thank the rest of the board of directors, for your contributions this past year. We operate in the true spirit of a co-op.
Arnie Bergen-Henengouwen, LNCPWC President
We are pleased to announce that Mr. Martin Nordstrom is the new LNCPWC Operations Manager. Martin has a repair/maintenance background & used to work for cable companies out in the field doing service work & locates for many years. Martin lives in Coaldale, and looks forward to the challenge of learning a new career & can't wait to meet the members of the LNCPWC. If you require Operations Assistance, please feel free to contact Martin at (403) 380-6918, or email email@example.com
MEMBER INFO CENTER
Customer Count (as of March 2016) 500
Units Being Used (as of March 2016) 545
Units Idle (as of March 2016) 203
Rae Lynne Friesen - Administrator PH (403) 381-4789,
Email the office at firstname.lastname@example.org
Martin Nordstrom - Operations Manager PH (403) 380-6918
Email Marty at email@example.com
BOARD MEMBERS (as of April 2014)
Arnie Bergen-Henengouwen - President PH (403) 308-9140
Rob Boras - Vice President PH (403) 330-5373
Bill Hamman - Treasurer PH (403) 308-4099
Dirk Vanderkooij - Secretary PH (403) 824-3821
Earl Dunn - Director PH (403) 381-4773
Larry Peterson - Director PH (403) 381-4496
Frans VandeStroet - Director PH (403) 824-3090
Jack Feenstra - Director PH (403) 308-9661
Morris Zeinstra - County Rep PH (403) 732-4945
Murray Kester - Director PH (403) 634-0324
Norm Spencer PH (403) 381-0545
The Picture Butte phase is now complete, and we are now operational in 4 phases...Yay!! We are now ready to service approx. 680 water units, and many of you are hooked up & enjoying the benefits of the potable water service delivered to your homes. The members in Diamond City, Nobleford, Turin, and now Picture Butte are encouraged to contact our Operations Manager, Martin Nordstrom at 403-894-8947 (once your cisterns have been properly hooked up as per Co-op specifications) to receive the emitter service, which will regulate the flow of water to your homes. Please note that your unit costs need to be paid before you can actually use the water service.
NEW UNIT COSTS: Any new members or units that are added at this stage will cost a minimum of $16,500.00 each (as per decision made by the Board on June 25, 2012). This minimum cost is for every additional unit that is added from here on in, regardless of membership status. The cost could be greater than $16,500.00, as the actual cost to hook up a unit will need to be assessed, and the final cost evaluation to be completed once deposits have been received.
SERVICE FEES: The monthly service fees are as follows (as per rates set in July 2013)...members will be invoiced $30.00/month/unit for all idle curb stops. Members will be invoiced $78.00/month/unit for all units that have been properly hooked up to a cistern & will then receive 500 gallons/day/unit. Pre-authorized payments can be set up. Contact the office if you require a form, which needs to be completed & sent back to our office with a VOID cheque. All members set up with pre-authorized payments will have their bills paid on or around the 20th of the month, following the actual date of invoice.
PLEASE NOTE: It is illegal for anyone to use the potable water service without proper authority of the water co-op, or without being officially hooked up as per Co-op specifications. Members caught tampering with the water service, or found to be illegally using or abusing the water service, could face charges & may have their water service/priviledges permanently suspended.